Contact Us - KidCube AI Platform

Get in Touch

Choose the channel that works best for you — we'll respond promptly with professional guidance and support

Email

For product inquiries, business partnerships, or technical support, reach us by email. We respond within one business day.

ai@mail.mypacelab.com

WeChat

Scan the QR code below to connect with our customer success team for one-on-one product consultation and demo scheduling.

Scan to add our WeChat support

Phone

Available Monday–Friday, 9:00 AM–6:00 PM. Our consultants are ready to walk you through the platform and tailor a solution for your needs.

18033415711

Partnership Options

School Partnership: All-in-one digital management solution for individual kindergartens, supporting full-school deployment and custom configuration
Group Partnership: Unified multi-campus management for education groups, with cross-site data integration and centralized oversight
Regional Agency: We welcome education industry partners across China to join us in bringing KidCube AI Platform to more schools
Academic Collaboration: Joint research initiatives with universities and institutions to advance the digitalization of early childhood education

Service Guarantee

Dedicated implementation team supporting the full onboarding process
One-on-one staff training to ensure teachers are up and running quickly
24/7 technical support with rapid response times
Enterprise-grade data security powered by Alibaba Cloud infrastructure
Continuous platform updates with new features released monthly

FAQ

What size kindergartens is KidCube AI Platform suited for?

KidCube is designed to scale with any kindergarten — from single-campus schools to multi-site education groups. The platform supports multi-tier organizational structures and can be configured to fit your school's specific needs.

Is a free trial available?

Yes. We offer a free trial so you can experience the platform firsthand. Simply contact our team to request a trial account and explore the full range of features at no cost.

How quickly can teachers get up to speed?

KidCube's interface is designed around how teachers actually work, so most staff can become comfortable with core features within 1–2 days. We also provide comprehensive training sessions and user guides to support a smooth onboarding experience.

How is data security ensured?

KidCube is built on Alibaba Cloud's enterprise-grade infrastructure and employs multi-layered security measures — including encrypted data transmission and storage, granular access control, and regular security audits — to keep your school's data fully protected.

How do parents access the platform?

Parents can access the parent portal directly through WeChat Mini Program — no separate app download required. Class updates, child activity reports, and attendance records posted by teachers are synced to the parent portal in real time, keeping families informed wherever they are.

Are AI features included in the standard plan?

Yes. All core AI capabilities — including AI-powered lesson planning, AI observation record analysis, and AI developmental assessments — are included in the platform subscription at no additional charge.

Let's Shape the Future of Early Education Together